Average Reviews:
(More customer reviews)Instead of a review, I'm including an abridged version of a letter I sent to Mr Mark Hurd, the President of Hewlett Packard
Dear Mr. Hurd, On April 27 at 2 PM I received a Pavilion Elite Desktop that was defective and "dead in the box." I've been buying computers since 1992 and can accept this but not what followed. (Repair Order #803.........)
From 6 PM to midnight I talked to people in India whose English was barely intelligible making the process extremely difficult. They had me doing tests over and over and sitting on endless hold in between. This was incompetence. Around midnight I was asked to do a "System Restore?" and told by your Tech he would call back---he never did and I was to find that this is common.
On April 28, convinced that the problem was beyond the abilities of your offshore people and not wanting to go back to people I couldn't understand, who never called me back, and who put me on endless hold; I requested (per your guarantee) someone to make a housecall here in Seattle, which was denied. I tried to access American support to no avail and ended up calling Sales--at least they spoke English. They essentially told me "I was on my own" and I thought of the phrase--"Abandon hope all ye who enter here"
On April 29 I got your Filipino station and repeated the same process for hours. One particularly grating aspect was listening ad nausea to your parroted message about being able to get home service while I languished on endless hold. This is deceptive and a rotten lie. My machine was brand new----a fact that wasn't even noticed by your techs until the third day. After 20 hrs of my personal time had been chewed up, the dead machine was finally pronounced unfit and carted back by FedEx on April 30.
On May 1, in one final exhaustive attempt to throw salt in my wounds, I received an email double charging me, and my Visa card was billed an extra $50 to boot. Come on Mr. Hurd, you are a great big Fortune 500 company, how hard is it to fix these things.....things I would expect if this was a David Packard startup in his Palo Alto garage. Best Regards A---- E----
Post Script---Yes there is a post script to all this. Hewlett-Packard again sent me a brand new machine---machine #2. After the initial setup, I couldn't get on the Internet. Once again I called your techs in India (Repair order #------858----). After about 5 hours, including a "face to face" and the usual endless tests, I went to bed. Since I wasn't willing to spend another 20 hours on the phone I sent the machine back for a refund. Two bad machines in a row strains the credulity and the bounds of coincidence, but your people were merely sanguine about it all.
The original deal was that I gave HP a price they advertised and they gave me an operational Core i7 machine or they would come out and do an in-house repair. I felt cheated. I got my money back but lost 25+hours of my personal time. Hewlett Packard is a good example of a giant global faceless octopus of a company with ubiquitous advertising, cheap prices and shoddy rubbish products. One of the sales guys told me that if HP used American techs it would add $400 to each machine----so that's why Apples cost more?! Believe me Mr. Hurd, gone are the days I'll do business with HP again.
Click Here to see more reviews about: HP Pavilion Elite HPE-210F Desktop PC (Black)
Get serious about computing with the HP Pavilion Elite HPE-210f PC, a stylish, high-performance PC for your most demanding digital tasks. Premium performance levels enable an enhanced experience whether you’re working, e-mailing, editing photos or videos, gaming or connecting with friends online. The HP Pavilion Elite HPE-210f PC's flexibility and expandability let you add devices and features to support your growing needs. The elegant, chrome-accented design is sure to attract attention in any home décor.
Get 7% OFF
Click here for more information about HP Pavilion Elite HPE-210F Desktop PC (Black)
0 comments:
Post a Comment